Contacts: Email Status


Purpose: Email Status on a Contact record indicates if email communication can be sent via Kizen: initiated individually or in bulk, manually or by an automation

Email status options


Not Opted In (default) - a contact has yet to agree to receive emails


Opted In - a contact has explicitly agreed to receive emails sent from your brand


Opted Out - a contact has Opted Out from a specific Subscription list 


Unsubscribed from All - a contact has opted out from receiving marketing communication from all Subscription lists


Hint: Contact's email status updates from Unsubscribed to Opted In must be changed ONE AT A TIME

Mass updates are not enabled to change email statuses from Unsubscribed to Opted In


Suppression List - a result of a spam complaint, a hard bounce (e.g. invalid email address), or a repeated soft bounce (e.g. OOO/inbox is full). The contact will no longer be emailed. For additional information on the Suppression list, see this article.


Attention: Moving contacts out of the Suppression List designation is not available for the user. Reach out to Kizen Support for assistance

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