Purpose: The Email Dashlets allow you to track the performance of your marketing campaigns, sales reach-outs, or any other communication broadcasts to contacts. The dashlets provide valuable metrics on emails sent, delivered, reported as spam, or resulted in contacts opting out

TABLE OF CONTENTS

• Emails included in the dashlets

• Add an Email Dashlet
• Read the Email Dashlet Statistics

Emails included in the Dashlets

Here's a list of Emails included in the Dashlets:

1. Emails sent through Broadcasts

2. Bulk sends or single contact send through "Perform Action"

3. Email sent through Automations

Here's a list of Emails excluded from the Dashlets:

1. Single sends

2. Emails sent via integrated inbox (Gmail or Outlook)

3. System emails (login, password reset, team member notifications)

4. SMS text messages

Add an Email Dashlet

1. From your Dashboard, select Add Dashlet

2. Select Emails

3. Choose the Report Type: Email Complaint %, Emails Opt Out %, Emails Delivery % or Emails Sent 

4. Select how to view the dashlet

    Summary - Count of emails during the selected timeframe

    Trend - Shows emails sent over time

5. Select the Data Point Frequency - daily, weekly or monthly (for Trend)

6. Name your Dashlet (optional)

7. Click Add

Read the Email Dashlet Statistics

Email Complaint % - shows the percentage of emails reported as spam

Emails Opt Out % - shows the percentage of emails that resulted in the contacts opting out (unsubscribing) from receiving further communication

Emails Delivery % - shows the percentage of emails delivered to contacts' inboxes

Emails Sent - shows count of emails sent 

Note: Individual filters are not available on Email Dashlet

Email Complaints and Emails Opt Out outcomes result in changing the contact email status to "Opted Out"

• Email Interaction Stats Dashlet
• Email Dashlet Calculations
• Dashlet Filters (Calendar filter to change the time period applied to the dashlets)
• Email Deliverability